Vaulting

Have bullion and coins stored in a dedicated, high-security vault instead of kept at home. Buy from us and choose the vault at checkout, or send us bullion you already own. It stays yours, it’s insured, and you can ask for it back whenever you like.

How it works: buying from us

1. Choose “Store in the vault” at checkout. It appears as a delivery option when you’re signed in and nothing in your order is an accessory. There’s no postage to pay.
2. We prepare it for storage. Once your order is in hand, we pack it in its own bag, labelled to your account.
3. You confirm the deposit and choose your plan. We’ll ask you to confirm it in My Vault on your account, and to choose monthly or yearly billing. Nothing goes into storage until you do.
4. It goes into the vault. From then on My Vault shows what we’re holding for you and where it’s up to.

How it works: bullion you already own

You can store gold, silver, platinum and palladium coins, bars and rounds that you bought elsewhere. Because we’re taking in property we didn’t sell, every transfer is checked before anything is stored.

1. Ask for a vault account. In My Vault, choose “Request a vault account”. We’ll contact you to check your identity, usually by photo ID in person or a certified copy. Please don’t send identity documents by email.
2. Tell us what you’d like to send. Start a transfer request in My Vault and list each item: metal, type, weight, purity, serial numbers, condition and your estimate of its value. You can add photos.
3. Wait for our approval before sending anything. Once we approve, My Vault shows where and how to send it. For your security we never send delivery details by email.
4. Send it with a carrier that covers precious metals. Before you send, confirm that your chosen carrier and service covers precious metals in transit for their full declared value. Tracking, signature on delivery or ordinary extra cover alone may not provide this. If you can’t get that confirmation, don’t send the parcel: contact us first.
5. We receive and inspect it. Parcels are opened under CCTV. We weigh and measure each item, check its markings and serial numbers, and may need independent or specialist testing.
6. You confirm the final intake. My Vault shows exactly what we propose to hold, including anything we found that differs from your request and the fee. Nothing goes into storage until you confirm it.

Transfer fee: $29 including up to 10 items, then $2 for each additional item, including GST. You see an estimate before you send your request and the final amount when you confirm the intake, and you’re only invoiced once the items are accepted into storage. Specialist testing and return postage are charged separately.

Your bullion stays yours

Storage is allocated: your bullion is kept in its own bag, recorded against your account, and never pooled with anyone else’s.

• We can’t move your bullion into or out of storage without you confirming it on your account.
• Every movement in and out is recorded in a ledger that can’t be altered after the fact.
• Each vault visit is checked against those records, and isn’t signed off until everything balances.

Features of the vault

• Purpose-built. Reinforced concrete and steel construction, designed to stand up to fire, flood and earthquake.
• Flood-free location. The facility sits outside flood-prone ground.
• Watched around the clock. Surveillance and detection systems run 24 hours a day.
• Only we hold the keys. Our storage box has registered keys that can’t be copied, and nobody else has one — not even the vault operator.

Insured through Lloyd’s of London

Stored bullion is covered by insurance placed through Lloyd’s of London, up to $50,000 per customer, for as long as it’s in the vault. Bullion you send us is covered once we have received and recorded it; until then, it’s covered only by whatever cover you’ve arranged with your carrier.

Founding Vaulting Rate

An introductory rate for our first vaulting customers — and you keep it for as long as you store with us without a break.

• Your first 30 days are free, counted from the day your bullion goes into the vault.
• Then $29 a month, or $299 a year (save $49). Prices include GST.
• Nothing is charged during the free trial. Your first payment is only due once the 30 days are up, when we email you an invoice: $29 if you chose monthly, then $29 each month after; or $299 once if you chose yearly, covering the next 12 months.
• Cancel before the 30 days are up and you pay no storage fee.

The Founding Vaulting Rate covers allocated storage of up to 500 oz of silver per customer, insured up to $50,000 per customer. Storage is subject to available space in the vault, and is for customers with an account in their own name.

Withdrawals, handling and insured delivery are charged separately, and quoted when you ask. If you collect from our Tingalpa office, there’s no delivery charge.

Storage is provided under our Vault Storage Agreement, which you accept in My Vault when you confirm your first deposit.

Getting it back

Ask for some or all of it back in My Vault. We visit the vault on a schedule rather than every day, so we’ll confirm a date with you, then post it to you or have it ready to collect from our Tingalpa office by appointment. We’ll confirm delivery options and any postage cost when you ask.

Shop and choose “Store in the vault” at checkout, start a transfer in My Vault, or contact us with any questions.